> ## Documentation Index
> Fetch the complete documentation index at: https://docs.airdun.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure Notifications and Escalation Alerts in Airdun

> Set up Slack alerts for recovery case events and escalation alerts for high-value accounts, configured by MRR threshold or plan type.

Airdun has two notification types: Slack alerts on case events, and escalation alerts for high-value accounts. Both are configured from the dashboard.

## Notification types

<CardGroup cols={2}>
  <Card title="Slack Alerts" icon="slack">
    A Slack message when a recovery case opens, when a payment is recovered, or when an escalation is triggered. Connected with a single webhook URL.
  </Card>

  <Card title="Smart Escalation" icon="bolt">
    A priority alert when a high-value account enters a failed-payment state, so someone on your team can intervene manually. Threshold set by MRR or plan type.
  </Card>
</CardGroup>

***

## Connect Slack

<Steps>
  <Step title="Open the Slack notification settings">
    In your Airdun dashboard, go to **Settings → Notifications → Slack**.
  </Step>

  <Step title="Paste your incoming webhook URL">
    In your Slack workspace, create an incoming webhook for the target channel (via **Slack Apps → Incoming Webhooks**). Copy the webhook URL and paste it into the **Webhook URL** field in Airdun.
  </Step>

  <Step title="Choose which events trigger a ping">
    Select one or more event types:

    * **Case opened** — fires when Airdun starts working a failed-payment case
    * **Payment recovered** — fires on a successful recovery
    * **Escalation triggered** — fires when a high-value account alert is raised
  </Step>

  <Step title="Save your settings">
    Click **Save**. Airdun sends a test message to your Slack channel immediately so you can confirm the connection.
  </Step>
</Steps>

***

## Configure Smart Escalation

Go to **Settings → Notifications → Escalation** and set your qualifying criteria:

<AccordionGroup>
  <Accordion title="Escalate by MRR threshold">
    Enter a monthly recurring revenue amount (e.g., \$500/month). Any account with an MRR at or above that value triggers a priority alert when its payment fails.
  </Accordion>

  <Accordion title="Escalate by plan type">
    Select one or more plan names from your Stripe product catalog. Accounts on those plans always trigger an escalation alert, regardless of MRR.
  </Accordion>
</AccordionGroup>

Escalation alerts can be delivered to Slack (using the webhook above), email, or both. Choose the delivery method under **Escalation Delivery**.

<Tip>
  Set the threshold at the level where manual outreach — a call from an account manager or CSM — is something your team would actually do. Accounts below that level are handled by the automated sequence alone.
</Tip>