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Your Airdun plan includes a number of cases per billing period. This page explains how cases are counted and what happens at the limit.
One failed invoice equals one case. When Stripe reports a failed payment of a kind you have put live (Renewals, Free trials, or New customers), Airdun opens a case for that invoice. SEPA Direct Debit failures are not handled.A case stays open until the invoice is paid, or until it is lost: the invoice is voided or marked uncollectible, the subscription is canceled, or the recovery window ends. You can stop Airdun’s outreach on a case at any time from its page.Cases are counted when they open, by the date of the failure, from the start of your current billing period.
Stripe’s repeated retries on the same invoice all belong to the same case; they do not open a new one.If the same customer’s payment fails again on a later invoice (for example next month’s renewal), that is a new case. A customer who fails every month for three months generates three cases.
Nothing changes for your customers: Airdun keeps opening and working new cases as usual. Nothing is queued or paused.Airdun keeps track of your usage against your plan and contacts you if your volume no longer fits it.
No. Reaching your case limit never stops a case. Outreach is held only if your Airdun subscription stays unpaid for more than 7 days or is canceled.
Airdun never changes your plan automatically. If your usage stays above your plan’s limit, we get in touch to move you to the plan that fits.
Settings → Billing shows the number of cases opened since the start of your current billing period, against your plan’s limit.For an estimate before choosing a plan, your recovery report (see Stripe Audit) recommends a plan from your last 90 days of failed payments. Plan tiers and prices are listed on the pricing page.