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Airdun has two notification types: Slack alerts on case events, and escalation alerts for high-value accounts. Both are configured from the dashboard.

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Notification types

Slack Alerts

A Slack message when a recovery case opens, when a payment is recovered, or when an escalation is triggered. Connected with a single webhook URL.

Smart Escalation

A priority alert when a high-value account enters a failed-payment state, so someone on your team can intervene manually. Threshold set by MRR or plan type.

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Connect Slack

1

Open the Slack notification settings

In your Airdun dashboard, go to Settings → Notifications → Slack.
2

Paste your incoming webhook URL

In your Slack workspace, create an incoming webhook for the target channel (via Slack Apps → Incoming Webhooks). Copy the webhook URL and paste it into the Webhook URL field in Airdun.
3

Choose which events trigger a ping

Select one or more event types:
  • Case opened — fires when Airdun starts working a failed-payment case
  • Payment recovered — fires on a successful recovery
  • Escalation triggered — fires when a high-value account alert is raised
4

Save your settings

Click Save. Airdun sends a test message to your Slack channel immediately so you can confirm the connection.

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Configure Smart Escalation

Go to Settings → Notifications → Escalation and set your qualifying criteria:
Enter a monthly recurring revenue amount (e.g., $500/month). Any account with an MRR at or above that value triggers a priority alert when its payment fails.
Select one or more plan names from your Stripe product catalog. Accounts on those plans always trigger an escalation alert, regardless of MRR.
Escalation alerts can be delivered to Slack (using the webhook above), email, or both. Choose the delivery method under Escalation Delivery.
Set the threshold at the level where manual outreach — a call from an account manager or CSM — is something your team would actually do. Accounts below that level are handled by the automated sequence alone.