The notification bell
The bell in the app is always on. It receives case events (below), escalations, and one-off system notices such as “Stripe import complete.” You do not need to connect anything for it to work.Case events
Three recovery events can notify you. Each can go to Slack, the in-app bell, or both.
Configure these under Settings → Notifications. A master toggle turns all case-event notifications on or off; below it, a matrix sets Slack and in-app delivery per event, and you pick the Slack channel Airdun posts them to. Defaults: in-app on, Slack off. These settings apply to every use case.
Connect Slack
Slack is connected by installing the Airdun Slack app through Slack’s own authorization screen, not by pasting a webhook URL.1
Install the Slack app
Go to Settings → Slack and click Connect Slack. You are sent to Slack to approve the app for your workspace; Airdun stores the resulting token encrypted.
2
Pick a channel
In Settings → Notifications, choose the Slack channel for case events, and optionally the teammates to mention. To check the connection, send a test message from Settings → Slack.
3
Turn on the events you want in Slack
In the events matrix, enable Slack for the case events you care about.
Escalation alerts
Escalation is separate from case events. When a new case matches one of a use case’s escalation rules, Airdun sends nothing on it, marks it Escalated, records the reason, writes a notification to the in-app bell, and alerts your team. The rules and the alert destinations are set per use case, on its Escalation rules page under Autopilot: a Slack channel (with optional mentions) and one or more email addresses. Renewals can alert your billing team while Free trials alerts your sales team. See Use Case Settings for the conditions you can use.There is no weekly report or email digest. Case events go to the in-app bell and Slack; only escalation alerts can also go by email.