1
Create Your Account and Connect Stripe
Go to app.airdun.com/register and sign up with your work email. No credit card is required to see your recovery report.In the onboarding flow, click Connect Stripe. You are redirected to Stripe’s standard consent screen, where you grant Airdun access to your account: no API keys, no manual configuration.That access powers your recovery report: Airdun reads your last 90 days of payments and shows what failed and what was lost. See Stripe Audit and Data Access.
2
Book Your Call and Choose Your Plan
From your report, book your onboarding call, then choose your plan to open the app.
3
Pick What Airdun Should Recover
Airdun runs one autopilot per kind of failed payment: Renewals, Free trials, and New customers. The onboarding asks which ones you want, pre-selected from what it found in your Stripe account. You can change this at any time from Autopilot. See Autopilot.
4
Follow the Setup Checklist
The checklist at the bottom of the app lists what is left, with a link to each page:
- Workspace steps, done once: confirm your Stripe retry settings, review your Recovery Profile, verify your sending domain, and describe your business. Customer enrichment and the in-app wall script are recommended.
- Steps of each use case: set up its messages, confirm its sending rules and, for Renewals and Free trials, describe what happens when payment keeps failing.
5
Disable Stripe's Dunning Emails
Before going live, turn off Stripe’s automatic emails about failed payments in your Stripe Dashboard under Settings → Billing → Subscriptions and emails. Airdun sends its own recovery messages from your domain; leaving Stripe’s on means your customers receive two messages about the same failed payment.
Disable the emails only. Leave Stripe’s Smart Retries on: they do not conflict with Airdun.
6
Go Live
Once a use case’s required steps are done, click Go live on it. From then on, every new failed payment of that kind opens a recovery case. On Renewals and Free trials, Airdun decides each next message across the channels the use case uses; New customers follows a fixed email-then-text sequence over its first day.
Airdun stops working on a case the moment the payment succeeds. There is no risk of chasing a payment that has already been resolved.
Explore further
Autopilot
The three use cases, their states, and the setup checklist.
Recovery Channels
Email, SMS, WhatsApp, and the in-app wall.