What Autopilot handles
- Detecting every new failed payment — Airdun listens to your Stripe webhook stream in real time. Every failure is caught when Stripe reports it, with no polling delay and no manual import.
- Opening and enriching recovery cases — a structured case is created immediately, populated with the failure reason, customer data, usage signals, and patterns from similar past cases.
- Running the sequence per case — the strategy algorithm designs a multi-touchpoint plan and executes it: messages in the customer’s language, at the right local time, through the right channels, using the right sender persona at each step.
- Stopping the sequence when payment succeeds — the moment Stripe confirms a successful charge, Airdun closes the case and cancels every pending message or retry in the queue.
- Alerting you on high-value escalations — when a case opens for an account above your configured MRR or tier threshold, Airdun alerts your team so you can act personally alongside the automated sequence.
What you control
- Which channels are active — enable or disable email, in-app, SMS, and WhatsApp independently. Airdun only uses channels you have switched on.
- Notification preferences — which events trigger alerts (case opened, case recovered, high-value escalation) and where they go (email, Slack, or both).
- Sender personas — the team member names and avatars Airdun uses at each step of a sequence.
- In-app wall behavior — whether Airdun shows a payment wall inside your product, and whether it is a soft or hard block.
Autopilot never cuts an active recovery sequence mid-flight. If a case is in progress when your account reaches a plan limit, Airdun sees that sequence through to completion.
Set Up Your Channels
Activate and configure email, in-app, SMS, and WhatsApp.
Configure Notifications
Choose which events trigger alerts and set your high-value escalation thresholds.