Available metrics
Recovered revenue this month The total amount recovered in the current calendar month. Recovery rate The percentage of failed payment cases that end in a successful recovery, with a quarter-over-quarter trend. Broken out by failure type, channel, and customer segment. Average time to recovery The median number of days between a payment failure and a successful recovery. Failure breakdown by type The distribution of your failures across categories: expired card, insufficient funds, bank block, 3DS / authentication required, and others. Performance by channel Recovery outcomes across email, SMS, WhatsApp, and the in-app wall — which channels drive recoveries, which generate first-contact responses, and how combinations perform. Performance by segment and country Recovery data sliced by customer segment (subscription tier, usage level, account age) or by country. Monthly trend A rolling view of recovery volume and rate month over month.Slack notifications
Airdun can post to your Slack channel when a recovery case opens and when a payment is recovered. See Notifications for the setup procedure.Retry timing and channel sequencing improve through communal learning — anonymized patterns from recovery cases across all clients feed the models. Your data is never exposed to other clients, and no identifying information leaves your account.