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Recovery emails are sent from your own domain, under names you choose, and never display the Airdun name. Three things shape how they read.

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Sending domain

Emails are sent from your own domain, not from airdun.com or a shared address. You verify the domain once by adding SPF and DKIM records — that authentication lives on the domain, and a verified sending domain is required before email recovery can run.

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Voices

A voice is a sender identity and tone — a name, a role, and a way of writing. You create a small set of email voices, and the strategy model picks the right one for each email in a sequence based on its tone and role. You steer it through which voices exist, each voice’s tone, and which one is primary. Voices apply to email only. SMS sends fixed, pre-approved templates, so it has no voice. See Voices for the full model and setup.

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Auto-translation

Airdun detects each customer’s language and translates messages automatically. You write in your primary language; the configured tone is preserved across languages — a formal voice stays formal in French, a conversational one stays conversational in Portuguese.

Voices

Create your email voices and set which one is primary.

Channel Setup

Enable channels and configure channel-level preferences.