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Recovery messages are sent from your domain under your sender names, and do not display the Airdun name. Four things control how they read.

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Sending domain

Emails are sent from your own domain, not from airdun.com or a shared sending address. Each sender address requires SPF and DKIM records on your domain before it can be used — see Sender Personas.

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Brand tone

You define the tone Airdun applies when generating messages. It is applied consistently across every channel and every step of the sequence.

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Sender personas

Rather than sending everything from one address, you configure several team personas, and Airdun assigns one per stage of the sequence. A typical arrangement:
  • First touch — the customer’s account manager
  • Escalation follow-up — a support lead
  • Final notice — a billing contact
Each persona has its own name, email address, and title, all on your domain. Airdun selects which persona appears at each touchpoint; you cannot assign them per message.

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Auto-translation

Airdun detects each customer’s language and translates messages automatically. You configure your voice once in your primary language. The configured tone is preserved across languages — a formal brand stays formal in French, a conversational brand stays conversational in Portuguese.

Sender Personas

Set up personas and their SPF/DKIM authentication.

Channel Setup

Configure sending domains, tone settings, and channel-level preferences.